Refunds & Returns

Every arrangement is made by hand, and we want you to be happy with what you receive. Here is how refunds and returns work for each thing we sell.

Online course

The course is sold and delivered through Gumroad, and you get access straight away. Because it's a digital product, course purchases are generally non-refundable. If you have trouble getting into the course, or something isn't as described, contact us through the contact form or email edibledryflowerart@gmail.com and we'll put it right — including a refund where that's fair.

Edible arrangements

For food safety, edible arrangements can't be returned once they've been delivered.

If your arrangement arrives damaged, or isn't what you ordered, send us a photo within 48 hours of delivery through the contact form or email edibledryflowerart@gmail.com. We'll send a replacement or give you a refund.

Kits

If a kit arrives damaged or with something missing, send us a photo within 48 hours of delivery and we'll replace the missing or damaged items, or refund you.

Cancelling an order

Need to cancel? Get in touch as soon as you can. If we haven't started making or shipping your order, we'll cancel it and refund you in full. Once an arrangement has been made, we may not be able to cancel it.

How refunds are paid

Approved refunds go back to your original payment method. Depending on your bank, it can take 5–10 business days to show up.

Allergy information

Our arrangements are made from fruit and may include or be made alongside nuts, pretzels (wheat) and other common allergens. If you have an allergy, please contact us before you order and we'll tell you exactly what goes into it.

Questions

Anything not covered here? Reach us through the contact form or email edibledryflowerart@gmail.com — we're happy to help.